Our employees are trained in dealing with problematic gambling. We attach great importance to carefree gaming pleasure of our guests.
Persons under the age of 18 are not allowed in our house.
Excessive gambling is a disease
Many people enjoy the entertainment and excitement of visiting a Casino and playing gambling machines. However, for some people gambling loses its entertainment value and can become a serious problem.
We would like to offer preventive measures and take active measures against excessive gambling. Those measures are defined under the term “responsible gaming”.
Preventing excessive gambling
The casino provides its customers with information on excessive gambling and how to prevent it. Through personal talks with their regular customers the casino encourages them to take measures that can prevent excessive gambling: set a limit, stop gambling in the right moment, leave the credit card at home.
In every Casino you can find a responsible person for gambling problems: the casino manager and his deputy.
Detecting the signs of problematic gambling
When the visits of regular customers and the amount of time spent in a casino increases, it can be a first sign of problematic gambling.
Some people try to chase their losses through even more gambling. Such a behavior is called chasing and is another sign of problematic gambling.
Another sign of problematic gambling is the neglection of a person’s appearance.
If you notice a customer to whom the above mentioned characteristics apply, contact a manager of the casino or report your observations directly to the social concept manager: firstname.lastname@example.org
What happens after reporting
The casino manager evaluates the reported information thoroughly in order to prevent any problems right from the start.